Impossible to get an new ADSL line installed

On the 28th of June the deposit was paid to have a new ADSL line installed for order no ***. I was informed that the installation would take place within 21 days. The first whole day appointment was for the 8th of July which was then postponed to the 14th, postponed again to the 17th and you guessed it postponed to the 24th. On the 24th we receive notice that a technician has been assigned. He came to my house spoke to my son briefly and said that he wants to check some cabling he would be back later that day or the latest Wednesday the 29th. Never heard from Telkom again. Phoned the call centre for the umpteenth time to get the matter escalated. No response after being told that it would be resolved within 24 hrs. (ESCALATION LOGGED SUCCESSFULLY - REF NO : 718329) Called again matter was then escalated again with reference no 719383. Still no joy. I am at my wits end with Telkom what do I have to do to get the line installed? I opted for a self install does that mean that I need to do everything including putting the line in myself because that is what it looks like at the moment.<br> <br> Just been informed that it has been postponed to the 8th of August? REALLY?<br> <br> Please HELP ME!