impossible to get ADSL line

I app**** for ADSL in January, there were no ports in the area so i never got connected, now i have tried to apply again and 10210 doesnt work and the chat to an agent on the website can not do anything, they say there is a wholesale order i must speak to 10210 but every time waiting on the call i get disconnected before an agent answers, can someone please contact me to cancel this wholesale order or to get an adsl activated or to cancel telkom service completely.