Impossible to get adequate response from helpline

My internet has been down for the past 2 days. I contacted Telkom on 10210, it takes on average 30 minutes before someone answers the line and then decides to transfer me to a different person. I spent 90 min on the phone and still have not had an adequate response. The first lady I spoke to informed me that my data had run out and this is why my internet was down, I have checked and confirmed this not to be true. The 3rd person I spoke to gave me a number I could contact to correct this problem, when I tried dialling it I found that the number in fact does not exist. I have now tried transferring my line to the wholesale pool but no one on the Telkom helpline seems to be able to do this. This definitely goes down as the worst service of 2015.