Impossible to get a Telkom service reinstated

Months after having moved home and transferred my DSL line, Telkom thought it would be a good idea to start billing me for 2 lines. When I queried this and requested they cancel the old line, they then cancelled the current line that was in use. After going round in circles trying to get this resolved, I finally found somebody who could assist and place a new order for a DSL service. However, 3 weeks have now passed and I still don't have an DSL service. The order continues to show pending with zero feedback from Telkom if or when it will be reactivated (this was a service they chose to cancel erroneously).

I fear my only solution is to move all my data requirements to a mobile service provider that wants my business (definitely won't be a Telkom Mobile service)