Impossible to get a hold of LTE Sales department

I have tried for 3 months to do a simple account migration but it seems like no one at telkom has a clue on what to do. I have phoned multiple times getting very different answers every time. They all seem to eventually end up sending me to telkom lte sales department where i have stayed on the phone for over an hour 3 or 4 times with no answer!! I have asked for help on social media, on the phone and in store and no one can help me. The worst company i have ever dealt with and if i didn't just sign up for a 24 month contract i would cancel it!!