Impossible to close a Telkom Mobile ********** account!

<p>This is the letter my husband wrote Telkom:</p> <p> </p> <p>RE: ********** SUBSCRIPTION – TELKOMMOBILE</p> <p> </p> <p>To whom it may concern:</p> <p> </p> <p>Please accept this affidavit as confirmation that I have NOT subscribed to any packages offered by TelkomMobile and that TelkomMobile has NO right to take any debit amounts from account number ...</p> <p> </p> <p>On the 1st of April an amount of R1573.25 was deducted from this account without my permission. I had to reverse the debit order and this has incurred a banking fee of R17.50. On 13 and 25 April a debit attempt to the amount of R2372.25 had been made with further penalty fees to my account.</p> <p> </p> <p>I would appreciate your immediate action in cancelling this ********** account and debit order. Please delete my banking details from your systems as I currently do not have any contracts with TelkomMobile.</p> <p> </p> <p>Yours faithfully</p> <p> </p> <p>It seems that it is impossible to close this account as no one at Telkom is willing to assist us. They have sent us forms to fill in but they require an account number. We obviously have no idea what the account number for this ********** account is as we have never opened an account with them. I would appresiate Telkom's immediate response in rectifying the situation.</p>