Impossible to Cancel your service

<p>I called Telkom on 16 February 2017 to cancel my service. That advised to ********** which I did. I received a link with the documents that needed to be submitted and the forms that needed to be completed and emailed all information back immediately. I patiently waited the 21 days response time and nothing was received. I patiently waited the 30 day written notice period and still nothing has been received except my latest account. My service is still active and I continue to be billed for the service I don't want. I've tried to call Telkom since then and have received no assistance. PLEASE CANCEL MY SERVICE IMMEDIATELY!!!!! I followed all of your rules.</p>