1 reviews | Active since Jan 2017

05 Jan 2017, 17:22

Impossible to cancel your account

<p>I sent Telkoms all the necessary documentation to cancel all my accounts with them on 8 December 2016, and again another four times over the weeks since. I requested a "read' notification on some, Telkom delete without reading my e-mail!!!</p> <p>According to their cancellation form an agent would contact me "within a few days". Nothing. I phoned their customer services a number of times and all they can do is reiterate "an agent will contact you" Useless!!!!</p>

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Replies (1)
Telkom
Telkom's reply06 Jan 2017, 15:21
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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