Impossible to Cancel with Telkom

In January 2021, my smartphone was ******. I contacted the call center on the 23rd of January to block the phone & sim card and cancelled the month-to-month data contract. Unfortunately I did not take down the call reference but I assume that they would be able to see on the system that everything is blocked and cancelled.

In February, I still had a debit order from Telkom which I accepted as I realise that my cancellation was late in the month of January. The next month I received another debit order which I blocked and sent an email to Telkom (and phoned them) explaining that I already cancelled and blocked everything and provided them with a screen shot of my online account with them that states that I have NO ACTIVE CONTRACTS. The reply was that they will be sending it to billing and I never heard back.

In April, the same happened and I reversed the transaction again sending an email (and phoning them) with a new screenshot. I also took this to Twitter as I am not receiving adequate assistance. There I was helped and the contract was finally cancelled.

This month I received a notification from a Debt Collector that states I need to pay Telkom R500. For what?? My smartphone was ****** and blocked in January, now I am being penalised because they cannot do their admin correctly. This is soo unfortunate, I am very dissapointed and would not recommend anyone to take out any kind of contract with them. They also make it impossible to cancel as you need to do cancellations via the online profile, but I was unable to do so as I had NO ACTIVE CONTRACTS.

I now have no choice but to pay the amount to clear my credit score. Not that I am at fault, but because the company refuse to take responsibility for their poor performance.