SH
Stefan H
1 reviews | Active since May 2018
02 May 2018, 20:37
Impossible to cancel Telkom services
I am trying to cancel my account since I now have fiber with Vodacom. You make it incredibly difficult as I cannot send emails to the cancellation address anymore as it just bounces. Additionally, your website https://apps.telkom.co.za/alpha/public/reset does not even have a valid SSL certifcate and wont allow me to reset my password to cancel the line and ADSL line. So please do me a favour : Cancel everything that I have with you right now. I am not paying again after this month just because I could not cancel using your broken systems.
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Replies (6)0
Replies (6)SH
Stefan H's updateReviewer Update
10 Jul 2018, 09:54No feedback has followed at all.
What has happened is that I suddenly get an invoice mailed to me for R1000 !!! I already cancelled the debit order on my internet banking and you wont be getting anymore of my money!!
You people are ridiculous.
SH
Stefan H's update10 Jul 2018, 09:54
Reviewer Update
No feedback has followed at all.
What has happened is that I suddenly get an invoice mailed to me for R1000 !!! I already cancelled the debit order on my internet banking and you wont be getting anymore of my money!!
You people are ridiculous.
SH
Stefan H's updateReviewer Update
10 Jul 2018, 11:31Just been trying again for the last hour to reset my Telkom portal password. It simply wont accept the OTP that I enter after receiving it from Telkom. It simply says the OTP is incorrect.
You really do deserve your bad reputation amongst South Africans. How am I supposed to CANCEL MY SERVICES?????????????????
SH
Stefan H's update10 Jul 2018, 11:31
Reviewer Update
Just been trying again for the last hour to reset my Telkom portal password. It simply wont accept the OTP that I enter after receiving it from Telkom. It simply says the OTP is incorrect.
You really do deserve your bad reputation amongst South Africans. How am I supposed to CANCEL MY SERVICES?????????????????
SH
Stefan H's updateReviewer Update
10 Aug 2018, 18:29Invoices just keeps coming just received another one. I called in to the customer service and they said there is nothing they can do not even reset my password for me. I must send an email to the no longer in use cancellation email adress with a footnote telling them not to discard my email what a joke! This is what the person tells me Omg.
SH
Stefan H's update10 Aug 2018, 18:29
Reviewer Update
Invoices just keeps coming just received another one. I called in to the customer service and they said there is nothing they can do not even reset my password for me. I must send an email to the no longer in use cancellation email adress with a footnote telling them not to discard my email what a joke! This is what the person tells me Omg.
SH
Stefan H's updateReviewer Update
10 Aug 2018, 18:40Just tried resetting my password again and no matter what I do after choosing a new password it tells me :Oops, something has gone wrong. Please try again later. And so I cannot cancel my services with you. If you affect my credit record you will hear more from me.
SH
Stefan H's update10 Aug 2018, 18:40
Reviewer Update
Just tried resetting my password again and no matter what I do after choosing a new password it tells me :Oops, something has gone wrong. Please try again later. And so I cannot cancel my services with you. If you affect my credit record you will hear more from me.
SH
Stefan H's updateReviewer Update
14 Aug 2018, 10:22So I was finally able to login by creating a new account with another email address and then associating my Helkom account with it. I have lodged a dispute on the ever growing invoice amount. Dispute number ********** 5
SH
Stefan H's update14 Aug 2018, 10:22
Reviewer Update
So I was finally able to login by creating a new account with another email address and then associating my Helkom account with it. I have lodged a dispute on the ever growing invoice amount. Dispute number ********** 5
SH
Stefan H's updateReviewer Update
09 Feb 2019, 18:54So they finally handed over my account for non payment. Cannot believe the level of incompetence.
SH
Stefan H's update09 Feb 2019, 18:54
Reviewer Update
So they finally handed over my account for non payment. Cannot believe the level of incompetence.