Impossible to cancel Telkom line (no such function in shops, online or via phone)

<p>Phoned Telkom and went to Telkom shop in order to cancel my adsl line. Was told it's not possible and no one is allowed to speak to anyone at Telkom to cancel a line and the only option is via email. I sen my cancellation email with the correct forms and my ID to Telkom 10 October 2016. My cancellation request via email has since been ignored (other than the automated response) and Telkom continues to bill me for a service that is not used. I have made several calls to the call centre and no one can help me other than acknowledging that they received the cancellation request but that the cancellation has not been done. They say they will "escalate" the matter and then nothing happens. </p> <p>I don't know what to do as I am being told it is Telkom policy to not provide the contact details of the cancellation department and that no one is allowed to speak to them.</p> <p>Please cancel my service and correct my billing.</p> <p>Number I am attempting to cancel is ********** 592.</p> <p> </p> <p> </p>