LS
Lance S

1 reviews | Active since Sept 2015

15 Oct 2015, 19:20

Impossible to cancel Telkom line -Charges Continue

I would like to warn the reader about Telkom. Once you are in you cannot get out.<br> <br> I had a Telkom line which I was very happy with ... until I tried to cancel.<br> <br> I have not used the line since March 2015 when I moved to a new apartment (Telkom has no coverage here). I struggled tremendously to cancel the line and thought that I had succeeded by July 2015. I finally got a cancellation code.<br> <br> Then I got a fresh bill from Telkom last month and I decided to try Hello Peter. The response was lukewarm and solved nothing. I tried to initiate communications with Telkom, and true to form their system is as deaf as a doornail.<br> <br> Today I recieved a call from their debt collectors who informed me of outstanding amounts as recently as two weeks ago! How can I still pay for a line that I have cancelled in June and havent used since March? It's October!<br> <br> The lady from the debt collectors assured me that she will put me in contact with personnel from Telkom. But we will have to wait and see if there will be any response. If history has taught me anything I won't be speaking to somebody that has any power to do anything useful.<br> <br> Please, Telkom. You are ripping me off and I don't know how to stop you.

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Replies (1)
Telkom
Telkom's reply15 Oct 2015, 19:53
Official
Hello Timetotell,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM144831 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media