Impossible to cancel telkom line

<p>Good day,</p> <p>since the beginning of the month, i'm trying to cancel my telkom line.</p> <p>As per the telkom agreement, standard written notice period applies in terms of changes to Telkom products and services, which should be done in advance - which I did.</p> <p>Trying to follow up on the progress of the cancelation is impossible, since the cancelation department only works via email</p> <p>No reference is recorded on the email; only a AutoReply confirmation email, where as they hereby acknowledge receipt of the email</p> <p>They stated that a service consultant will contact you within 14 business days to verify the information provided</p> <p>Its now been 16 business days after i send out the first email; still no feedback.</p> <p>who do we contact to get issue resolve?</p> <p>Will they continue charge a service for which you requested (in time) to be cancelled?</p> <p> </p> <p> </p>