Impossible to cancel Telkom deals

I wanted to cancel my Telkom account in February 2020. I went to the Telkom store at Festival Mall, where I always went to upload & upgraded my Telkom deal, to cancel the Telkom internet because off the bad reception that I received. For some reason I could not connected to Telkom daily, reception was really terrible. At Festival Mall Telkom assistance said I must cancel the deal via cell phone. They gave me the number for cancelations. When you dial that number and press the department you want to talk to, nobody answers that line. After about half an hour holding on, and it is for my account because I can only phone from my cell phone, I hanged up. Then I tried to cancel Telkom via internet. So on the 26 of February 2020, I logged in to their site and did what I was instructed to do. My reference number: ***5. With a message that one off Telkom’s agents will contact me within two to seven days. I am still waiting till today for anybody from Telkom to contact me Telkom deduct the money from my account, but never send me any confirmation whether they will cancel my deal or not, so the only option I had to stop Telkom taking money from my account was for me to close my bank account I am prepared to pay Telkom the 2 months-notice period but I just need a confirmation letter that Telkom will cancel my account. Strange but true, Telkom till today has not cancel my account although I stop using it more than a year ago

I hope we can settle this matter. Thank you for giving me a change to explain my situation

Kind Regards