1 reviews | Active since Jul 2012
Impossible to cancel telkom contract
<p>I've been trying to cancel my telkom account since 31 October, I've spoken to online agents 7 or 8 times, I've resent my cancellation form 5 times to two different email addresses, because these agents have me different email addresses. The last time I was told that it is now sorted out and finally cancelled. But guess what? I received a notification today that my account was debited by Telkom. So I've already paid two months more that what I should have. I am so incredibly frustrated by this situation. It seems like the only option is to is to to my bank and cancel the debit order. I don't know what to do anymore. Please can anybody at Telkom assist me!!! :(</p> <p> </p>
've had the most aweful experience with Telkom in trying to cancel my contract. I'm beginning to think that they are delaying on purpose in order to receive more money. I've tried very hard to cancel my landline contract since 31 October. Without any success. I've sent a message on HelloPeter before (on 11 Dec). I was very surprised and happy to receive a prompt reply from the Telkom Social Media Team (Moenieb) . They assked me to send an email to yet another email address with a reference and everything. Finally, I thought it would be sorted out. But no, nothing happened. Again. I've communicated with online agents 5 or 6 times. Today I spoke with someone again. It is always the same story: "I will escalate the matter to the cancellations department". When I ask "When can I expect to hear back from you?" they can never answer the question. I've never heard back from anyone. I've ALWAYS inititated communication with them. The only way I can foresee getting out of this mess, is to contact FNB to stop my debit order and then to get a legal advisor to handle the matter on my behalf, because I know how these things work, I will end up being blacklisted if I don't pay them. I'm at the end of my rope.
've had the most aweful experience with Telkom in trying to cancel my contract. I'm beginning to think that they are delaying on purpose in order to receive more money. I've tried very hard to cancel my landline contract since 31 October. Without any success. I've sent a message on HelloPeter before (on 11 Dec). I was very surprised and happy to receive a prompt reply from the Telkom Social Media Team (Moenieb) . They assked me to send an email to yet another email address with a reference and everything. Finally, I thought it would be sorted out. But no, nothing happened. Again. I've communicated with online agents 5 or 6 times. Today I spoke with someone again. It is always the same story: "I will escalate the matter to the cancellations department". When I ask "When can I expect to hear back from you?" they can never answer the question. I've never heard back from anyone. I've ALWAYS inititated communication with them. The only way I can foresee getting out of this mess, is to contact FNB to stop my debit order and then to get a legal advisor to handle the matter on my behalf, because I know how these things work, I will end up being blacklisted if I don't pay them. I'm at the end of my rope.
Still trying to get this same issue addressed. I've been trying since October 2016 to cancel my landline, but to no avail. It is middle February 2017 now. No part of me can fathom why this is difficult? Is it perhaps a deliberate decision from Telkom in order to try and get more money out of leaving customers? I'm at the end of my rope. Don't know what to do anymore. I cancelled my debit orders through FNB (with the simple click of a button), but now I am terrified of being blacklisted and then spending years trying to unblacklist myself. I'm desperate for this contract to just me cancelled. :( :( :( :( :( :( :( :(
Still trying to get this same issue addressed. I've been trying since October 2016 to cancel my landline, but to no avail. It is middle February 2017 now. No part of me can fathom why this is difficult? Is it perhaps a deliberate decision from Telkom in order to try and get more money out of leaving customers? I'm at the end of my rope. Don't know what to do anymore. I cancelled my debit orders through FNB (with the simple click of a button), but now I am terrified of being blacklisted and then spending years trying to unblacklist myself. I'm desperate for this contract to just me cancelled. :( :( :( :( :( :( :( :(