Impossible to cancel Telkom Business Line

Item: Telkom
Rating: 2
Author: Susie W

I have been trying for 3 weeks to cancel my Telkom Business Line. I went to a Telkom Direct Store, they told me to email [Email Removed] which I did. No response. I tried calling 10217 - there is no option to cancel. I spoke to someone in billing who said the only way to cancel is the email address. I have sent an email every day for 3 weeks, still no response. Only a new invoice for the next month. PLEASE HELP.

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Replies (1)

Telkom's replyOfficial

14 Dec 2015, 12:57

Hello livealot,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible. Kindly complete the cancellation form at
http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM178091

Regards
Narriman
Telkom Social Media Team

Telkom's reply14 Dec 2015, 12:57

Official