Impossible to cancel Telkom account and Online Bill Alerts continue
<p>We cancelled our Telkom ADSL and fixed residential phone line with Telkom over 8 months ago. The line ( ********** 881) was cancelled it was confirmed numerous occasions as cancelled by the Telkom support agents .... YET we still are receiving the Telkom online bill alert demanding payment for a line that does not belong to us!!</p> <p>The line may have been reassigned to another poor client - it DEFINITELY does NOT belong to us!</p> <p>How, pray tell can we get rid of this nuisance Telkom? We are not going through the 10210 call centre again as this process clearly does not work - I'm very tempted to just block the Telkm email address as spam (sigh) ... Please help!</p> <p> </p> <p> </p>
What I said before - Impossible to cancel Telkom account. I will also be opening another complaint as we have received ANOTHER invoice for December 2016 .... after having recived this assurance on 21 November
From: HelloPeter Telkom **********
Sent: Monday, 21 November 2016 2:48 PM
To: ********** /> Subject: Telkom Cancellation Request - AI **********
Good day Mr ***xx
Thank you for making contact with us via the Hello Peter platform,
Kindly note your cancellation order has been issued for telephone number ********** 331 the cancellation order number is ********** 46A
We have logged a dispute for this account to be credited and have the account back dated your dispute reference number is ********** 2,
Your final invoice will on the 15th of December which will reflect the credit on the invoice.
Regards
GS
Telkom Social Media
What I said before - Impossible to cancel Telkom account. I will also be opening another complaint as we have received ANOTHER invoice for December 2016 .... after having recived this assurance on 21 November
From: HelloPeter Telkom **********
Sent: Monday, 21 November 2016 2:48 PM
To: ********** /> Subject: Telkom Cancellation Request - AI **********
Good day Mr ***xx
Thank you for making contact with us via the Hello Peter platform,
Kindly note your cancellation order has been issued for telephone number ********** 331 the cancellation order number is ********** 46A
We have logged a dispute for this account to be credited and have the account back dated your dispute reference number is ********** 2,
Your final invoice will on the 15th of December which will reflect the credit on the invoice.
Regards
GS
Telkom Social Media