Impossible to cancel telkom account

<p>This is getting ridiculous. We have attempted to close our telkom account 3 times now! We 'closed' ALL our telkom services (internet, email, home line) over a year ago. Somehow, only internet & email were actually closed. So we get called by their lawyers, threatening us with blacklisting, for a +/- R2000 account arrears. To avoid this, we were bul**** into paying the amount, intending on fighting it. However, there is NO WAY ON EARTH to speak to an actual person @ telkom accounts! They had emailed us confirmation in 2015, but since our email no longer exists we had NO PROOF! So we submitted another cancellation application , with ID copies etc etc. and were told "7 days". Low and behold however, we then started recieving sms's about our '..new telkom services..." and further account updates! My Husband went in to Hillcrest Telkom shop, and showed them the cancellation, which they 'escalated', assuring him it would be done within the mythical "7 days".</p> <p>However we are still recieving sms's now and are currently +/- R500 in arrears, AGAIN!</p> <p>That a company like telkom can hold us to ransom like this, is completely unacceptable! Can ANYONE please advise / help us??!</p>