Impossible to Cancel, staff not doing their jobs!

I took out a wifi contract with telkom.

First issue I requested the router in February was that for almost over 2 months we received no router. I had to call on a daily basis to find out where the router was, and told different stories each time.

We took out a R699 option, only for the bill to come to almost R2000 - I called to find out what the chargers were and they couldn't tell me. I was smsed an outstanding amount and within TWO HOURS R500 was added to it. I was told the router was active since February however we only ever got the router in April nobody can tell me how it is activated if it was not in my house! I assumed it was perhaps a installation fee and waited until the month after assuming it would be the R699 that I signed up for, nope - AGAIN OVER R1000 and nobody can tell me why!?

I have now sent cancellations on the 16 April and again on the 25th both while speaking to your billing agents, I went so far as to ask the agent to confirm via email that it was received while I was on the phone and she did, however no cancellation has ever been logged, not ONE SINGLE THING!? I have the email from here confirming she received it because I knew this would happen! I will gladly send screenshots!

I want the wifi cancelled!