1 reviews | Active since May 2011
Impossible to cancel service
<p>I have been a loyal Telkom customer for over 3 years, I have a landline that I mainly use for streaming and downloading. I am moving house at the end of the month and therefore wishes to cancel my Telkom Landline. I sent the formal notice of termination of service to their cancellation department on the 9th of February 2017. I promptly received an auto response email informing me that they will get back to me within 21 working days...... One month later I again tried to contact Telkom to no avail. Since then I tried to contact them on several occasions again to no avail. I am now totally fed up to the point that I am refusing to pay the monthly account, maybe I will then be heard!!!</p>
Hi, I rep**** privately on Friday. Please advise on the progress of the cancellation
Hi, I rep**** privately on Friday. Please advise on the progress of the cancellation
Hi,
So you are telling me that it takes Telkom 2 months to pass the buck to Mweb?
I already cancelled the ADSL line with Mweb, has been cancelled since the 31st of March. If Telkom had only a grain of customer service intelligence they would have atleast called me to let me know of the process and not just send me a sarcastic reply 11 days after my initial complaint.
Please note that I will not be paying the April 2017 invoice as I jumped through all of the hoops that Telkom has in place in order to force everyday South Africans to use their bad and monopolised service.
Hi,
So you are telling me that it takes Telkom 2 months to pass the buck to Mweb?
I already cancelled the ADSL line with Mweb, has been cancelled since the 31st of March. If Telkom had only a grain of customer service intelligence they would have atleast called me to let me know of the process and not just send me a sarcastic reply 11 days after my initial complaint.
Please note that I will not be paying the April 2017 invoice as I jumped through all of the hoops that Telkom has in place in order to force everyday South Africans to use their bad and monopolised service.