Impossible to cancel service

I'm trying to cancel my landline and ADSL line. I have already sent you a cancellation form.<br> <br> Here is the problem:<br> - You tell me I can't cancel my lines because the lines are still with WebAfrica.<br> - WebAfrica can't move the line back to you because it still has an open order.<br> - The open order is me moving the line to a new address, but you telling me you can't because your exchange is full.<br> - Everybody at your call center tells me they can't cancel the order.<br> - This has been going on for 3 months.<br> <br> Lastly, I was given an email address which does not exist: [Email Removed]<br> <br> Please cancel that order so that I can cancel everything and you can stop charging me for I service I don't have.<br> <br> Regards<br> Hercules du Plessis