Impossible To Cancel Service?

<p>I only used Telkom to be able to have ADSL internet (the landline/ADSL). So I subscribed for that and then got a different internet service provider. Early January this year, we got fibre installed in our neighbourhood so I no longer needed Telkom as we've stopped using ADSL. We're now on fibre. </p> <p> </p> <p>Cancellation with my ADSL internet service provider (Afrihost) was a breeze. I did it all online, they never billed me again and it was all sorted. Kudos to them for that. If their fibre packages were cheaper, I definitely would have stayed with them as my provider as they were great. But anyway...</p> <p> </p> <p>So to cancel my Telkom landline, I phoned them and they said that I had to submit a form which they e-mailed to me. I had to send this form back to them along with a certified copy of my ID. I went to the police station that day, certified my ID and filled out their cancellation form with all the correct details. I e-mailed it to the email address they gave me (and which is stated on the form): ********** on the 16th of January 2017.</p> <p> </p> <p>I got an automated response saying they will get back to me in 21 working days and that my service should be cancelled within a month. I waited and then eventually got a voice mail from them (I unfortunately mieed the call) saying they had a question about my cancellation but would phone me back (they never left a number for me to call them). They never called me back and it turns out they never cancelled my service. Their debit order still went off for February and I have already received another bill for what they're going to deduct in March. </p> <p> </p> <p>I have phoned the only 2 Telkom numbers you can find online for "Home" which is 10213 and 10210. I have phoned them each at least twice but no one could help me. Prior to the 16th of Feb (a month since the submmission of my cancellation notice) they apparently couldn't tell me whether my cancellation went through. They said I needed to phone them again after this date. This is already really *********** in 2017. How can you not look at my account and tell me whether a cancellation notice is in effect? Both numbers told me they couldn't help me as they don't deal with cancellations but they also couldn't get me the right person/department to speak to. I phoned them again after the 16th to be told that my line has not been cancelled, but again, I couldn't speak to anyone dealing with cancellations. After I lost my temper eventually, they gave me, which is supposedly "the cancellation department's" number: ********** . </p> <p> </p> <p>I have been trying to get through to this number for 2 days but it's either occupied or just rings until it dies without end. No one ever picks up when it rings. I've tried numerous times througout two business days and have given up. No one can or wants to help it seems. I don't even know if that's the correct number.</p> <p> </p> <p>So now Telkom still just keeps billing me and *****ing my money, neither of their customer service numbers (or the numbers they gave) are of any use and if I cancel my debit order, it's probably just going to reflect badly on my credit record. I have double checked the form I sent them numerous times and I can't possibly imagine what could be the problem. I just want to cancel my service, why is this such a process? Why is this so hard and why can't I speak to anyone over there who deals with this? </p> <p> </p> <p>So it's basically impossible to cancel my Telkom subscription? I literally don't know what to do anymore...I'm not paying them for March (I'm going to cancel my debit order) but this is probalby just going to result in more drama that I don't need...this is so unneccesary :(</p>