Impossible to cancel product and no response

I have tried to cancel a product since last year November.<br> Telkom managed to link the new product to my number but didn't cancel the old one so every month I get billed R149.00 for the same product.<br> I have phoned, e-mailed and spent countless hours at the local branch with nothing to show for it. I have spent hours and hours on hold with the call center listening to the same add of how friendly they are but how can that be true if no one answers the phone.<br> When you finally get a human on the line they can not help as it isn't their department but the voice prompt says it is. It is impossible to get to a supervisor or anyone else who has the right privileges to do anything. No matter what I try no one can do their job so fire the lot and hire people who can.<br> Since the information they send me can't bee found on their system then how the hell can they bill me?<br> Customer no: ***-1<br> Account ***<br> ***<br> [Email Removed] <br> I want all my money back and compensation for the time you wasted that I will never get back.<br> Hosea Lekala I am still waiting for the call back you promised!<br>