Impossible to cancel old Telkom subscription after upgrading!!

Item: Telkom
Rating: 1

After upgrading my LTE data package from 5gb to 30gb(December 2017), Telkom started charging me for two subscriptions. I have an email trails of cancellation requests going back to February and even after acknowledging the receipts, still nothing! I've been repeating this every month, tried calling their helpline and visited their store in Canal Walk twice!

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Replies (2)

Telkom's replyOfficial

18 Jun 2018, 14:38

Thank you for contacting us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Telkom's reply18 Jun 2018, 14:38

Official

Thank you for contacting us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you.

Interaction ***

Regards

Hazel

Telkom Social Media Team

's updateReviewer Update

02 Jul 2018, 14:30

As of today (2nd of July 2018), I'm still being charged for two subscriptions. Telkom never got in touch with me. In-store (Telkom Canal Walk) they did me a printout of how to cancel the old service. The problem is, the old account is not selectable online and the numbers they gave me do not work. The first number was for landlines only and the second number is out of service! The sage continues...

's update02 Jul 2018, 14:30

Reviewer Update