impossible to cancel my Telkom line

I have requested the cancellation of my Telkom and ADSL Line since 29 January and I have sent two more emails attaching the form and my ID. I have received two automated emails acknowledging reception. In the meantime I have moved and I still receive bills. The new tenants can’t get a new line either.

No one came back to me. I went to. Telkom direct and they just told me that they can’t help either. They also don’t answer their phones.

It is the worst service I have ever encountered and I refuse to pay any future bills and don’t want anything to do with them. There are other options.