MJvR
Marius Janse van Rensburg

1 reviews | Active since Apr 2017

03 Apr 2017, 08:09

Impossible to cancel my LTE month to month contract. Paying for a service I do not use or want

<p>So another debit order had gone off, R999 for A SERVICE I DO NOT WANT AND HAVE NOT BEEN USING AND HAVE BEEN TRYING TO CANCEL FOR 4 MONTHS!!!</p> <p>I am seriously ****ed off at this stage, I have tried to be nice, far more than your pathetic cancellation service justifies. I needed someone from telkom to please step up and assist me, a loyal customer for many years who still wants to use other telkom products, even upgrading some of my existing ones. I JUST WANT MY LTE TO BE CANCELLED!!!</p> <p>You leave me with no choice but to block the debit order, and take this matter further. I have evidence that I have not used this product for 4 months, and have been actively trying to cancel it. I will also be embarking on a bad publicity campaign against telkom on social media and other relevant consumer websites.</p> <p>It really is mind boggling that it needed to reach this point. Seriously Telkom...</p> <p> </p>

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Replies (1)
MJvR
Marius Janse van Rensburg's update05 Apr 2017, 08:18
Reviewer Update

Hi Keagan,

I see that the LTE account has been cancelled. However, on the Telkom website under the my accounts and billing section it still indicates that I owe R999. I am not expecting to pay this amount, and can you also indicate if Telkom will reimburse me for the money I have been throwing away while trying to cancel my LTE?

I would appreciate your feedback, as I want to conclude this terrible customer experience soon.