Impossible to cancel my landline
I want to cancel my Telkom landline. The 10210 customer service number does not allow one to speak to an agent and indicates you must cancel via the online portal, which does not allow one to do so. I managed to get a cancellation form that is supposed to be emailed to ********** This email address does not work. It seems one has a better change of finding a cure for cancer than cancelling a Telkom service.
Hi graham-botha,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Hi graham-botha,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team