BP
Bobby-Joe Poulsen

1 reviews | Active since Aug 2016

30 Aug 2016, 11:35

Impossible to cancel my account, repeated attempts are acknowledged but never acted upon but bills continue to flow in.

<p>I have been trying to cancel my subscription with Telkom for over 2 months now with no response other than new bills for me to pay.</p> <p> </p> <p>I received a mail saying that they acknowledge receipt of my cancellation request and that a consultant would contact me within 14 days, now 2 months later I am still waiting for the consultants phone call. </p> <p> </p> <p>For the first 6 months with Telkom I was double charged and by some or other miracle of Telkoms accounts department it was a differing amount every month for the exact same service (I did not have a phone attached to the line, it was internet only so phone calls are not included) </p> <p> </p> <p>Every avenue I have tried seems to prove fruitless, I have moved to a new area and refuse to pay for the last month of service as I requested the cancellation more than two months ago and I did my part by paying for the following month after cancellation in line with their request to give a months notice.</p> <p> </p> <p>I still have a R700 deposit which I have now written off as the telephone and petrol costs required to retrieve it from them would outweigh the reward.</p> <p> </p> <p>Considering I have made numerous attempts to cancel the service and have now already moved house I refuse to pay anything more to Telkom as they can clearly see that I am not using the service and all avenues for cancellation have been exhausted.</p> <p> </p> <p>Please Telkom either you cancel my account as requested or you can continue to send bills which I will then refuse to pay and acknowledge.</p> <p> </p> <p>I even paid for an extra month of service (R900) which amounted to more than the +- R250 which was agreed, I did not even need that month of service but wanted to keep a clean slate with them & had moved house already, I am not willing to be so civil during our next arrangement.</p>

0
Replies (0)