YK
Yolandi K

1 reviews | Active since Aug 2016

05 Dec 2024, 01:45

Impossible to cancel Month to Month data from Telkom - 8 months NO customer service or assistance! STAY AWAY!!

I have been trying for the past 8 months to cancel a data contract with Telkom. No longer living in South Africa and not using the data at all. Various attempts with no action or assistance from Telkom. Quick to sign you up - impossible to ever cancel or to provide customer service. Prior to my departure I phoned Telkom, only to be told to visit a store. Spent more than an hour waiting for a consultant to be told they cannot assist I should attemp the APP. Telkom registered from day 1 my ID incorrectly with 13 digits - various attempts and to date no assistance. CANCEL MY DATA CONTRACT - this is a month to month contract which seems impossible to cancel. I will not recommend anyone to deal with Telkom - deals are super hot, quick telephonic assistance to sign you up...once you are a client, you are STUCK with no customer assistance or support. Stay away!!

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Replies (1)
YK
Yolandi K's update06 Jan 2025, 12:33
Reviewer Update
No reply or answer to my emails, yet 4x the amount deducted from my account???
Telkom, I am awaiting service and assistance in canceling this service which has not been used...