1 reviews | Active since Aug 2011
Impossible to cancel mobile contract
I tried to cancel my mobile LTE contract with telkom at the sandton store. Was told I need to bring my ID to do so at the store. Later went to the knysna store with my ID. Was told I could only cancel by filling in a form and emailing. Filled in the form and emailed it to the address provided by the knysna store ********** and also sent it to ********** Both came back with undelivered errors either being the mailbox is full or the address doesn't exist. I live overseas and am only here visiting, I don't have time to waste on the phone waiting for an agent who will tell me to email anyway.
Hi awidlake,
Thank you for sharing this matter with us,
we apologize for the experience you've had to encounter,
please private message us your affected number, ID number, case number,
and also there was an email sent to the cancellation team's attention you can forward us the email to *** / *** including all the required cancellation attachments.
AI*** has been logged as a ref for this interaction.
Thank You,
Kind Regards,
Asithandile
Telkom Social Media Team
Hi awidlake,
Thank you for sharing this matter with us,
we apologize for the experience you've had to encounter,
please private message us your affected number, ID number, case number,
and also there was an email sent to the cancellation team's attention you can forward us the email to *** / *** including all the required cancellation attachments.
AI*** has been logged as a ref for this interaction.
Thank You,
Kind Regards,
Asithandile
Telkom Social Media Team