IMPOSSIBLE TO CANCEL LINE!

On 27/01/2016 I went into Rosebank to cancel a line. <br> The store said they can't help me they only do sales - but I can fill in the cancellation form and they will send it to cancellation department. <br> <br> I did all this and took a copy. <br> <br> A month later - line is STILL NOT cancelled. I resent the form myself (weekly) to the cancellation department [Email Removed] <br> <br> I now call the call centre and they inform me to send it to another email address as they have a different process to the stores.<br> <br> PLEASE CAN SOMEONE JUST HELP ME CANCEL THIS LINE<br> <br>