Impossible to cancel line!!

I have been attempting to cancel my line since November 2020. I went in to the Telkom store with all the relevant documentation but was refused service by a Telkom employee who stated that I had to do it online.

I then attempted to do so but the system gave errors, I then submitted my request and all of my documents to ***, on 01/12/2020, but received no response. I tried again and emailed my request and documents to ***, still no response.

The account holder is deceased and the line is not even active, so I am paying for a service that is not even available to me. Telkom is *****ing from people by making it impossible to cancel their service. I am appalled!