Impossible to cancel landline and ADSL?

It seems impossible to cancel a landline and ADSL line with Telkom

I have done the online cancellation (via telkom portal on 4 Oct) as well the email cancellation (via ********** where all documents have been provided.

Every month a new bill is generated and there just isn't any confirmation from Telkom on these.

The call centre cannot put you through to the cancellation department as they apparently have to log these requests via email??? I have spoken to more than one agent and every time it is being escalated but there just isn't any change?

Telkom seems very eager to sign you on and charge you money but getting a simple month to month service cancelled is proving impossible.

Other services providers are much easier to deal with and hassle free - wonder if I will ever sign up with Telkom given this level of service