Impossible to cancel landline

<p>I am having extreme difficulty in cancelling my Telkom landline. Earlier this year we sold our house and moved to a new place. As a result I no longer needed a landline as we got fibre at our new place. On 12 May 2016 I submitted the cancellation document and proof of ID to Telkom's cancellation department via ********** and received an acknowledgment of receipt of my cancellation and that a consultant would contact me within 21 working days. As of yet no one has made contact with me. I have since re-emailed the proof of my cancellation and have had no response. No one from Telkom has been able to assist me with the cancellation, whether in-store or on the customer helpline.</p> <p> </p> <p>To add to this I still get billed for the landline I have repeatedly tried to cancel. I am getting the impression that Telkom doesn't allow its customer to cancel their services, and in effect they hold them ransom by means of their ***********, or maybe non-existant, cancellation department!</p>