IMPOSSIBLE TO CANCEL CONTRACT : TELKOM

Telkom,

I dont understand why you insist to even have a contact centre, as they are definitely of no assistance and you always on the phone for about 40min till your call actually gets answers by a human being.

I had taken out a contract for and LTE router from your store about 2 years ago the contract has now ended about 3-4 months ago i have called your call centre probably about 10 times now wasted numerous amount of my time and money for my contract to still not be cancelled and, i will still get called weekly by your sales call centre to inform me that my contract can now be upgraded the more i tell them that i am not interested and I have cancelled the more I get called . I actually dont know what more to do to get this cancelled and I need the last 3 - 4 months to please be refunded and need to get this cancelled, i have gone into your store as the call centre advised i need to cancel in store, the store gave me a cancelation document to fill out,so i did.

They said they cant email and fax it through as it becomes there responsibility then if it does not get cancelled (how about not taking responsibility) for your business wonderful employees you have, i was advised to send the email myself i have emailed and faxed the cancelation documents probably 10 + times still no satisfaction .....I beg you please advise what must i do to get this sorted ?