1 reviews | Active since Mar 2017

05 Nov 2017, 21:04

Impossible to cancel contract

I've tried to cancel my fibre-to-home contract multiple times, over multiple months but without success. I don't get feedback or confirmations from the call centre agents, let alone the refunds that are due to me because of their failure to process my cancellation. Can someone please help me?

0
Replies (7)
Telkom
Telkom's reply06 Nov 2017, 14:09
Official

Hello eugene-wessels-1

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order / telephone number for our fulfillment team to assist further.


Regards
Noleen
Telkom Social Media Team

Best regards,

's update06 Nov 2017, 14:25
Reviewer Update
Thanks, my number is ***, id number ***. I've been in contact with Yamkela Makhenyane and Dandr Raquel Christine Pretorius without success. At some stage I was given reference number ***, for what its worth.
Telkom
Telkom's reply07 Nov 2017, 13:45
Official

Hi eugene-wessels-1

We sorry for the delay, may you please complete the form if there was one send please forward it to our mail box ***

Regards

Celiwe

Telkom Social Team

Best regards,

's update07 Nov 2017, 14:04
Reviewer Update
Thanks, I've forwared you three emails.
's update12 Nov 2017, 18:41
Reviewer Update
I have yet to receive any response regarding my enquiry, respite once again forwarding several email to a black hole, much like the past three months... Surprise, I have once again received another months' invoice! Can you please let me know where in the T&Cs it states that all Telkom contracts are a lifetime commitment and you are not allowed cancel at any stage? I've now tried your call centre process, escallation channels and halloPeter, there are still a few other options to get your attention.
's update20 Nov 2017, 09:40
Reviewer Update
Just to keep my audience entertained. After not receiving any attention from the social media team responding to these threads, I've yet again tried the call centre route. Once again I was asked to perform the same actions I've completed for the past five months. There is a famous quote stating: The definition of insanity is doing the same thing over and over and expecting different results. Question now is whether I'm insane or whether Telkom is ***********... you be the judge!
's update09 Dec 2017, 20:55
Reviewer Update
Another update to the audience. I've managed to reverse and block the debit orders from account. I was handed over to their very 'competent' debt collection team, which once again could not get my account cancelled after 14 days - no surprise! Amazing stuff Telkom, love your work and please keep entertaining us...