Impossible to cancel contract 2

Hello Peter - I think you are being fooled by Telkom - I sent a complaint a week ago and Telkom responded immediately - seems great - however since then, and having followed instructions and written directly to [Email Removed] I have heard nothing back at all, not an acknowledgement even of my email....while surely I approach another bill for an account I have been trying to cancel for 2 months. Can anyone help at all with this system.