Impossible to cancel contract

On 27 Jan I phoned Telkom to find out how to go about to cancel my contract. I got two alternatives, one being going to a Telkom store and two being to send in the cancellation form to the cancellation department. Seeing that I live in a town far away from any Telkom store I had to fill in the form. So I emailed it to the email supp**** on the document [Email Removed] on 27 Jan. I never got a reply back to confirm receipt of my email. On 22 Feb I phoned again and was informed that nothing could be picked up on the system of my cancellation and that I need to send it again to [Email Removed] I again phoned on 1 Mar check my status and was promised by Santin Cook and her manager that the contract will be put over on prepaid on Monday (7 Mar). So today (7 Mar) I phoned again to check my status....and nothing!! How do you go about to cancel a contract (or just to put the number on prepaid) if the cancellation department doesn't communicate with the clients? And the pour client service people only have one answer: \Wait 21 days, and if you don't hear anything, phone again\". I'm now fed up and over-irritated about this whole story!!!!"