Impossible to cancel cellphone contract

<p>My two-year cell phone contract ended at the end of August 2017. I submitted a cancellation form and copy of my ID document on the 28/07/2016. After enquiring on the 26 of August, it was stated that my cancellation was never logged. I contacted a customer care agent that advised me that he has escalated it. </p> <p>Moses Moeletsi (Customer Service Agent), escalated to Tanya Mo***eng. I have mailed these individuals without reply. </p> <p> </p> <p>Today is the 1ste of August and all my contract data, voice and wifi has been loaded. How is it possible that I follow procedure and Telkom refuses to allow me to cancel my account? </p> <p> </p> <p>I have had at least 8 calls in the last two months for upgrades from Telkom, where they promise I can upgrade by simply saying yes, but it takes 8 e-mails , 4 calls and Hello Peter post, just to try and cancel my account!!! </p> <p> </p> <p>Please Telkom, let us resolve this, it is ridiculous </p> <p> </p> <p>Ps. 8-10 week lead-time from Telkom fibre for installation through anther ISP took 15 weeks. Not surprised. </p>