1 reviews | Active since Mar 2009
Impossible to Cancel Business Services
<p>I am finding it IMPOSSIBLE to cancel my Telkom ADSL and Telephone line with Telkom Business. I sent in my cancellation on 21 June 2016 WITH NO JOY. I have sent the documents at least 5 times and still no joy.</p> <p>I have not used the service since the end of June 2016 and I am still been billed!!!!</p> <p>My account number is ********** 90001 and the service number is ********** . Please sort this out ASAP.</p> <p>NOTE: I am not available on my mobile - correspondence via email only</p>
Although the reply from Telkom is appreciated (I have included it below as it seems not to show up on public views) I will reserve judgment until such time as the issue is resolved.
Telkom Response:
Good evening marcdd
Thank you for making contact with us. Please e-mail us at ********** your ID number and our team will look into this matter and advise.
Please quote your reference in the subject line: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Although the reply from Telkom is appreciated (I have included it below as it seems not to show up on public views) I will reserve judgment until such time as the issue is resolved.
Telkom Response:
Good evening marcdd
Thank you for making contact with us. Please e-mail us at ********** your ID number and our team will look into this matter and advise.
Please quote your reference in the subject line: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
So the initial response was fast. 24 hours after I supp**** the information as requested and still nothing!!!!
So the initial response was fast. 24 hours after I supp**** the information as requested and still nothing!!!!
Finally a good responce - Telkom answered AND sorted out my issue. WELL DONE TELKOM. Thanks a million for the help.
Finally a good responce - Telkom answered AND sorted out my issue. WELL DONE TELKOM. Thanks a million for the help.