Impossible to cancel an expired contract - terrible customer service

<p>I have two data contracts with telkom which have both expired a long time ago. I went to the Telkom Direct store in Cresta to cancel both contracts in June in 2016. I completed all the paper work but kept on being billed at the end of the month. I then visited the Rosebank branch. They mentioned that my account is suspended but couldn't give a reason why. The suspension according to them is the reason my contracts have not yet been cancelled. They sent an email to correct this but this was to no avail. Since then I have called the call centre about four or five times. Every time they tell me that the account is suspended but they can't see any reason for the suspension as my account is paid to date (by debit order). Each time they send a request for the suspension to be lifted and promise that it should be cancelled by the end of the month. </p> <p>It is extremely frustrating as there is no way to directly communicate with the cancellations department. It has been 8 months since I first requested to cancel my contracts and I am still paying each month for a service I no longer want. It is getting to the point where I am advising all my friends and family to stay away from Telkom due to their terrible customer service.</p>