Impossible to cancel an account with Telkom

I tried to cancel my account in January. I have called numerous times and spoken to agents who all assure me my account will be cancelled. I called 2 weeks ago to check if my account had been cancelled and the agent told me it was still active. I spoke to a customer service agent today who only now informed me that it would be an R800 cancellation fee if I terminate the contract before it is due to end in April. It's now halfway through March, and I have still not received a response to let me know my contract has been cancelled. I am still being billed for internet I am no longer using. I would rather pay the R800 cancellation fee just so I know the contract is over, instead of having to go through another 3 months of paying for a service I am no longer using. I am completely appalled at the service I received.

I have not received any feedback to confirm that my account has been cancelled, or that it has been escalated.