Impossible to Cancel ADSL Service
<p>I want to cancel just my ADSL service with Telkom. I contacted them on the 29th of Feb to arrange the cancellation. I was told I had to email through my cancellation. I did this the same day. I even got a confirmation that they had recieved my cancellation. I just checked my account and I am still being billed for it! Its been 3 Months! Please can someone urently help me get this sorted and arrange a credit for the months I should not have been paying for it.</p>
Hello donovan-barker
This response serves as confirmation that your query has been received.
Your reference number : SM238076
A consultant from our fulfillment team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Hello donovan-barker
This response serves as confirmation that your query has been received.
Your reference number : SM238076
A consultant from our fulfillment team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Hi donovan-barker
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi donovan-barker
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi, I recived an email from Telkom on the 2nd of June regarding my query. They requested I send my original request to them again. I did this on the 3rd of June. To date (10th of June) I havent recieved a reply.
Hi, I recived an email from Telkom on the 2nd of June regarding my query. They requested I send my original request to them again. I did this on the 3rd of June. To date (10th of June) I havent recieved a reply.