Impossible to Cancel Account

I submitted a cancellation form on 1 December 2017 as I had moved house.

On 11 January, I received an invoice so I attempted to lodge a dispute on the Telkom website. Twice. Both disputes disappeared.

On 27 January 2018, I attempted to contact the Telkom team on Facebook. They responded on 30 January and indicated that the line was still active and wanted screenshots of my cancellation. I did so on 2 February 2018.

On 5 February, I was informed they couldn't see anything on the screenshot and was told to forward the emails to ********** Again, I did this and informed them I had done so on the same day.

On 17 February, I sent another request asking what was going on.

On 20 February, I was told there was a delay and I would get a follow up.

I posted a public complaint on Facebook itself. This was ignored.

I tried contacting again on 15 and 16 March 2018. Still nothing.

Despite this, Telkom has managed to send me two statements in the time of this silence.