Impossible to cancel a Telkom line

<p>Apparently after sending my cancellation request for my landline 3(!!!!!) times to Telkom over a month ago (August 15th 2016), you still have no record of my landline cancellation request. Not surprising. Equally unsurprising is the fact that your cancellations department does not take calls. So your poor customers are doomed to be at Telkom's mercy (and be charged monthly for a service we are not using) until Telkom decides to cancel our line. Nice, ethical company to deal with. What and how long does it take to get Telkom employees to actually do what they're paid to?</p> <p> </p>