IMPOSSIBLE TO CANCEL A TELKOM LANDLINE

I submitted the service cancellation form on the 17th of October i received an email stating the receipt of my form. I did not hear back from them at all and after countless attempts to contact them I decided to resubmit my form again on the 8th of December. Then i was sent another email on the 11th saying that i need to submit my form again and a copy of my ID. I now have a second bill for a service that I am no longer using as I have moved house over two months ago. No where on the site does it say anything about submitting a copy of my ID. January 2018 I received yet another bill from telkom that I refuse to pay due to their utter incompetence.

Communication dates: 1. First submitted line cancellation: October, 17 2017 2. Resubmitted line cancellation after no correspondence from Telkom: November, 29 2017 (Automatic reply received) 3. Resubmitted line cancellation after no correspondence from Telkom: November, 30 2017 (Automatic reply received) 4. Resubmitted line cancellation after no correspondence from Telkom: December, 8 2017 (Automatic reply received) 5. Request received from Telkom for the application forms that I have ALREADY SUBMITTED: December, 11 2017 (THIS IS THE FIRST AND ONLY NON AUTOMATED EMAIL RECEIVED FROM TELKOM,

It is extremely frustrating, they have no direct contact line allowing customers to contact the cancellations department and Telkom have a ********** customer service. I have repeatedly tried to call your customer care with no assistance.

As Telkom have a 21 business day turnaround policy for cancellations, I will not be paying for any bills beyond the 15th November 2017 (21 business days after my communication on the 17 October)

I expect that this email will urgently be addressed by Telkom, no later than Friday 15 December 2017!!

This is an edited version of the email that i sent to Telkom at the beginning of December and I have still not heard anything back from them other than the emails demanding payment.