Impossible to Cancel a Telkom Contract – Unacceptable Service

I have been trying to cancel my Telkom contract for two months, and the process is impossible. The store directed me to call the helpline. When I call, I follow the prompts, wait in the "cancellation queue," finally get through to an agent, verify my details, and then get transferred—only for the call to drop every single time.

There is no option to cancel via the app or website, and the agents I’ve spoken to seem unwilling to help. This process is frustrating, inefficient, and feels intentionally difficult.

Telkom needs to fix this and make contract cancellations straightforward for customers. This level of service is completely unacceptable.

#Telkom