Impossible to cancel a Telkom contract

Good day

Please can you assist me, I have been trying on numerous occasions to cancel my contract. See attached form dated 7 February 2018. I also handed in the device on the same day.

Since then I have been phoning relentlessly to get some assistance, in most cases I held on for up to an hour. Everytime they say they have referred it to the case manager and I'll get a call. When I phone a month later they say I did not answer my phone, 3 or 4 times already. Thobeka told me today that they say it always go on to voicemail, I have this line now for 3 years and have not activated voicemail, there is no such option when you dial my phone

I visited the Telkom store at Kolonnade on 6 July 2018 and they couldn''t assist me say I must log a case online. Their capability has been discontinued, she didn't even want to phone as she said they don't answer. I handed in the device in February 2018 and had no use of the service yet I paid my account religiously.

It seems to me that should you like to cancel a contract Telkom makes it impossible for you to do so.

This has been going on for 6 months now, costing me R3000 without any use of the device and would actually want a refund as the device has been handed in in February

The worst part is that they did not lose me as client, I converted to fibre.

I don't believe that the case manager will call me.