Impossible to cancel a Telkom application

<p>I have been attempting to cancel a fibre application for 3 months and struggling to get a response from anyone at Telkom.</p> <p> </p> <p>1. I signed up for fibre at Century City in September 2016.</p> <p>2. Received no response from Telkom.</p> <p>3. Moved to a new property where Telkom is not available.</p> <p>4. Received an email ********** on 1 Feb 2017 saying that my order will be processed when the fibre is ready.</p> <p>5. I responded saying that I have since moved properties and want to cancel my application.</p> <p>6. Received no reponse.</p> <p>7. Today Telkom sent me an SMS that my account has been created.</p> <p> </p> <p>Can somebody get in contact with me to sort this out? </p>