1 reviews | Active since May 2016

26 Oct 2017, 16:12

IMPOSSIBLE TO CANCEL A TELKOM ACCOUNT

I published a review of Telkom a few weeks ago complaining that I had sent a cancellation form to Telkom on the 8th of August and received an automated response saying that request has been acknowledged and I will receive a response within 21 working days. October 26th is todays date and I have received no response.

17th October I complained to a Telkom consultant about this and she requested that I forward her my request, her email address ********** and I did not hear back from her.

I then resorted to publishing a review on Hellopeter and got a reply from Yazied who requested information which I then responded to but heard nothing back in three days. I then contacted Telkom again, spoke to a consultant who said there is no note on their system about a cancellation and then asked me to forward her my cancellation request, her email address is : **********

What are the chances that I hear back?

Bottom line - DO NOT SUBSCRIBE TO TELKOM FOR ANYTHING!

0
Replies (0)